TThere is nothing that can be done via your mobile device to address this issue. You will need physical access to the thermostat. There are many things that can cause the thermostat to go offline and troubleshooting can be a challenge. One thing to be aware of is that none of the Venstar connected thermostats require skyweb access to function. The thermostat (if powered) will still be controlling the space to the last mode/setpoints and running a schedule normally if it was in that mode.
- Wifi Signal Strength. Well, you nowadays have WiFi analyzer apps, that do the bidding for you. These are the apps that lookout for any troubles regarding your WiFi signal strength. They even tend to go to the length of telling the techniques of banishing these very issues.
- An internet speed test measures the connection speed and quality of your connected device to the internet. It does so by running multiple consecutive tests that analyze different aspects of your internet connection, namely ping (latency), download speed, and upload speed.Each of these values represents the connection's specific qualities, which you can read more about in the paragraph after.
Extensive WiFi Coverage with Advanced Technologies. Beamforming technology, independent Front-End Module, and four high-gain antennas combine to adapt WiFi coverage to perfectly fit your home and concentrate signal strength towards your devices. Independent FEM. WiFi Explorer detects 802.11a/b/g/n/ac wireless networks, works with 2.4 and 5GHz channel bands, and 20, 40, 80 and 160 MHz channels. This wifi analyzer tool can keep an eye on network signal strength consistently and provide you with metrics and network details that can be exported to a CSV file.
We find that wifi connectivity is far less reliable when the wifi signal strength drops below 60%. You may check the received signal strength at your thermostat via
Wifi Signal Strength Meter
- Colortouch: menu > wifi > wifi status
- Explorer Mini: press FAN until ‘wireless setup’, then MODE, then UP until ‘SIGNAL STRENGTH’
- Explorer: press ACCESSORY SETUP, then MODE, then UP until ‘SIGNAL STRENGTH’
If the indicated signal strength is below 60%, try moving the router closer to the thermostat or placing it in a more open area with fewer obstructions.
Things to try to get the thermostat online :
Wifi Signal Strength Explorer Windows 10
- Cycle power to the thermostat and your wifi router
- If the thermostat shows that it is connected to wifi but not to skyweb
- Ensure that the wifi router has internet access
- If a colortouch model with wifi key, ensure that the thermostat firmware is at least 4.00 or above (menu > information > my thermostat, something like VH4.08 in the lower left)
- The thermostat may have been deleted from your Skyport account. Try requesting a new pairing code. If one is issued, pair with skyweb. If you receive a -501 error (colortouch) or no pairing code is issued from other models, the thermostat is still paired to an account.
- Skyweb outages are very rare but possible. If not resolved within a few hours, contact venstar support to inquire about Skyport status
- If cycling the router and thermostat have not restored wifi connection, please perform the wifi setup procedure for your model